Needs of Customer Essay Example for Free

Needs of Customer EssayWhen customers walk into a eating place, whether it is McDonalds or Chez Pierre, they channel to be acknowledged. This is a small usefulness, but it is imperative to the success of the restaurant, as customers who are non greeted may simply walk out and eat roughlywhere else. The type of host a restaurant has will depend on the type of restaurant it is as well as how busy it is. roughly restaurants pay hosts to greet customers, call names off waiting lists and walk customers to their tables. In other restaurants, commission and wait staff take over this duty. Regardless of what you can afford for your restaurant, always make convinced(predicate) someone has the responsibility of greeting the guests and that person knows it is her responsibility. Wait Staff When customers go to a restaurant, they expect a good wait staff, unless they are dining at a fast- aliment chain. Even then, customers expect the counter workers to enamor their orders right in an appropriate amount of time and solve problems quickly and courteously.In traditional, sit-down restaurants, customers expect the wait staff to be attentive, but not too attentive. Wait staff should not loom or interrupt, but they also should come back frequently enough to attend to their customers needs. In addition, they should convey food in a timely agency and handle problems, such as food that has been direct back pleasantly. Customers also expect wait staff to be friendly and personable. Environment Customers usually go to restaurants to meet with others socially in a friendly environment.Although environment is not usually considered a function, service plays a large role in creating a good environment. In addition to making accepted the restaurant is clean, attractive and the decor is consistent with the food and restaurants image, restaurant owners need to tell their staff its OK to let guests linger. Wait staff should not hint that it is time for the guests to go. For example, they should not rush the food to the table unless the customer requests it.They also should not start to clean nearby tables in an obvious manner or wait for customers to get out their money to pay the check. To the contrary, wait staff should say things like, tincture free to chat as long as you like let me know if youll need some dessert or a drink refill. Food and Drink Probably the most important service that a customer expects to receive when dining out is a good plectrum of delicious and well-presented food. jibe to London wine writer Jamie Goode, it is more important that food be simple and good tasting, make with quality ingredients, than to be fancy or pretentious. Goode also notes that customers expect a large wine selection that is not overpriced. Furthermore, customers expect food to be consistent with the image of the restaurant. Customers who are dining at a family restaurant, for example, expect sandwiches, traditional dinners and moderate prices. At a more elegant restaurant, prices can be higher(prenominal) but food needs to be more of the gourmet variety.