People Management Assignment Example | Topics and Well Written Essays - 1250 words

People Management - Assignment Example These other steps are of great importance in the marketing sector, where a good relationship with the customer is the ultimate goal( Armstrong, 37) Human resource is one of the most difficult and challenging resources to manage. Humans have emotions as opposed to machines which can be programed to do various tasks. Skills on management of people who are hard to manage are therefore very necessary. Most of the time the hardest challenges have the simplest solutions. First the managers have to accept that management is cumbersome and stop fighting it. This helps in approaching delicate employees’ issues with positivity. Secondly, they should face those issues head on and solve them promptly. In order to handle the challenges effectively, they should see them both from the managerial and employee perspective. Employees can sometimes be very difficult and stressful to deal with, therefore help from others like a colleague, a mentor or one’ own manager, would be very helpful. Their response about a given employee would be very critical in decision making. Setting up of clear and measurable goals is also an important to ol when evaluating individual employee’s performance. Lastly, they should view employees from the perspective of â€Å"a liability or an asset†. If an employee is an asset, keep him/her but if a liability let go (Richardson, 36). 1. Have a one-on-one discussion with her. Make her free to present her case and listen carefully to her concerns. This will help in coming up with an amicable solution to her problems. Listening to her would save the day because there could just be a mere misunderstanding. 2. Provide her with a crystal clear behavioral feedback. This would involve telling her what she should do differently to regain the trust of the customers. This may entail transferring her to another branch to meet new customers (Neil, 80). 3. Make a list of the mistakes Alexander has